Build time-saving automations in just minutes
Streamline repetitive tasks for your entire support team and drive efficient, scalable operations.
Cut average handle time in half to drive higher customer satisfaction
Automate the work that slows your team down — routing, reminders, quality checks, and more — so agents can focus on the conversations that matter most.
Level up your workflow with intelligent automation
Context-powered automation
Supercharge your workflow by automating routine tasks like conversation routing, quality checks, and reminders — all powered with customer context for smarter, more personalized interactions.
Take decision-making to the next level
Conditional branching unlocks smarter decision-making beyond simple, linear flows, while multi-step workflows let each step build on the last for powerful, dynamic automation.
Unlimited extensibility at your fingertips
With flexible workflows powered by Apps, Hooks, and REST API calls, plus custom integrations, you can automate any business process and take your operations to the next level.
Scale up and deliver exceptional customer service like never before
Tasks
Keep your agents on point every time. Supercharge your team's collaboration across departments.
- Manage work behind the scenes across teams
- Loop in internal teams or end-users
- Set deadlines with reminders to keep everything on track
Business Rules
Supercharge your operations with easy, breezy business rules. Simple to set up, these automations keep your team running smoothly.
- Effortlessly assign conversations
- Set SLA reminders automatically
- Schedule quality control reviews
Skills-Based Routing
Fast-track your customers to the perfect expert. Connect customers with the right team member in a flash.
- Route by product expertise or language skills
- Prioritize VIP customers and account owners
- Seamlessly escalate to the best available agent
"Kustomer lets us create custom workflows and data objects tailored to the cultures we serve in Latin America. With 100+ automated workflows, agents access all necessary tools, cutting response times from days to minutes and tripling conversions."
Efficiently scale while providing exceptional customer experiences
Build powerful automations in minutes and give your team the tools to do their best work.
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