Kustomer drives the metrics that matter
Why brands choose Kustomer over Salesforce
Purpose-built for CX, not adapted from sales
Salesforce Service Cloud is a sales CRM adapted for support. Kustomer was designed from the ground up for customer service — conversation-first, not ticket-first, and built around how support teams actually work.
Faster to deploy, easier to manage
Salesforce implementations are notoriously long and expensive. Kustomer is designed for CX ops teams to configure and manage without an army of Salesforce admins or a consulting engagement.
AI that's native, not an add-on module
Salesforce Einstein AI requires separate licensing and configuration. Kustomer AI is built into the platform — every agent has AI assist, every workflow can trigger AI resolution, out of the box.
A unified view built for agents, not executives
Kustomer gives agents exactly what they need — the full customer timeline, conversation context, and AI-suggested next steps — in a clean, fast interface designed for high-volume support.
Better value at every tier
Salesforce's modular pricing adds up fast. Kustomer includes omnichannel, AI, reporting, and workflow automation in one plan — and most teams save up to 25% vs. comparable Salesforce configurations.
Enterprise-ready without enterprise overhead
Kustomer delivers the security, compliance, and scalability enterprise teams require — without the implementation complexity, professional services costs, or platform lock-in of Salesforce.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity — giving every rep the context and AI support they need to resolve faster.
Real-time suggested replies
KIQ drafts responses as agents type, grounded in your knowledge base and the full customer timeline.
Instant conversation summaries
Agents get an AI-generated summary of the full customer history the moment they open a conversation.
Knowledge base surfacing
The right help article surfaces automatically based on the customer's question — no searching required.
Next-best-action recommendations
KIQ recommends resolution actions — not just replies — so agents close issues faster with fewer messages.
Enterprise ready, consumer focused
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It's a high-energy company with great people who are invested in your success.”
Discover how AI + Data + CRM equals customer magic.
Join hundreds of customer-obsessed brands delivering faster, smarter, more personal support with Kustomer.
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