Every metric. Every pattern. Every next step. Instantly clear.
Turn reporting into a conversation, not a chore. See what's happening, why it's happening, and what to do next — no exports or analysts required.
AI that turns CX data into direction
Kustomer combines your reporting with AI to summarize what's happening, call out anomalies, and recommend next steps for staffing, coaching, and process.
Monitor and optimize AI for both CSAT and efficiency
Track how AI is handling conversations, deflecting volume, and impacting resolution times and CSAT — so you can fine-tune where AI steps in, where humans should lead, and how to get the best blend of cost and experience.
Turn insights into staffing, coaching, and process decisions
Go beyond "what happened" to understand which teams are struggling, where backlogs form, and which workflows need attention — then use those insights to adjust schedules, refine routing, and coach agents with confidence.
"The new Data Explore feature in Kustomer has quickly become one of my favorite tools. It gives me the ability to deep-dive into any metric I need, which has made my analysis faster, more accurate, and far more actionable."
Clarity in the data, confidence in the boardroom
With trusted data, clear visuals, and explanations behind every trend, Kustomer helps CX leaders steer the operation, justify investments, and highlight wins.
Real-time visibility into every team
Monitor queue depth, agent availability, and conversation volume across every channel and team — live.
- Live dashboards updated in real time
- Team- and agent-level performance views
- Channel-by-channel breakdowns
Build the exact reports your leaders want
Create fully custom reports with drag-and-drop simplicity — then schedule and share them automatically.
- Custom report builder
- Scheduled delivery to stakeholders
- Export to CSV or share via link
Instant visibility into SLA performance
Track first response time, resolution time, and SLA breach rates in real time so you can course-correct before issues escalate.
- SLA tracking by team, channel, and tier
- Breach alerts and early warnings
- Historical SLA trend analysis
See how customers really feel, in real time
Capture CSAT and NPS signals automatically after every interaction and surface the trends that matter most.
- Automated CSAT and NPS surveys
- Sentiment trend dashboards
- Agent and team satisfaction benchmarks
Questions in, explanations and next steps out
Ask your data questions in plain language and get clear explanations plus recommended actions — no SQL, no analyst required.
- Natural language data queries
- AI-generated anomaly detection
- Recommended actions based on trends
Out-of-the-box dashboards for everyday answers
Get started immediately with pre-built dashboards covering the metrics every CX leader needs from day one.
- Pre-built executive and operational dashboards
- Quick-start templates for common use cases
- Customizable to match your reporting needs
Lead your team with clearer data
Let us show you how Kustomer reporting can help your team move faster, coach smarter, and justify every investment.
Schedule Demo