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Pricing

Flexible pricing that fits
your business needs

Choose the plan that works for you — from AI-only to a fully unified CX platform.

Kustomer AI

Your AI for CX

Deploy AI agents, deliver real-time insights, and orchestrate customer experiences with your existing CX stack.

Pricing built around engaged conversations and customer outcomes. Annual contract required.

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Kustomer AI + Platform

Your intelligent CX platform

Power smarter, faster customer experiences with an intelligent CX platform that unifies AI and orchestration.

Flexible enterprise solutions, built to scale with you.

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Features
Kustomer AI
AI + Platform
🤖AI Features
AI for Customers
✓
✓
AI Profiles
✓
✓
External sources for AI
✓
✓
AI Agent Team Assistant
✓
✓
AI for Reps
Soon
Soon
AI Summaries (Handoff & Close)
Soon
Soon
Writing Enhancement Tools
Soon
Soon
2-Way Message Translation
Soon
Soon
Suggested Responses & Next Steps
Soon
Soon
Automated Actions
Soon
Soon
Data Explorer
Soon
Soon
🗄️Data
Custom Insights Pane
Per helpdesk plan
✓
Custom Objects & Tasks
Per helpdesk plan
✓
Custom Attributes (per Klass)
Per helpdesk plan
100M
API Rate Limit
Per helpdesk plan
2,000 RPM
Integrations
Per helpdesk plan
✓
Brands
Per helpdesk plan
300
Languages
Per helpdesk plan
All
Internal & Public KB Articles
Per helpdesk plan
✓
Portal
Per helpdesk plan
✓
MCP Server
—
✓
Knowledge Base Assistant
Per helpdesk plan
✓
Search Assistant
Per helpdesk plan
✓
Observability Assistant
Per helpdesk plan
✓
💬Omnichannel
Chat, Email, Text & Voice
Per helpdesk plan
✓
Facebook
Per helpdesk plan
50 pages
Instagram
Per helpdesk plan
50 accounts
WhatsApp Business Accounts
Per helpdesk plan
5 accounts
⚙️Workflows
Conversations & Task Routing
Per helpdesk plan
10 queues/team
SLA Management
Per helpdesk plan
✓
Business Rules & Customer Workflows
Per helpdesk plan
200
Outbound Webhooks
Per helpdesk plan
5
Inbound Webhooks
Per helpdesk plan
20
Workflows Assistant
Per helpdesk plan
✓
Automations Assistant
Per helpdesk plan
✓
Smart Routing
Per helpdesk plan
✓
📊Reporting
Conversations & Customer Reports
Per helpdesk plan
✓
Team Pulse — Real-Time Supervision
Per helpdesk plan
✓
Observability Assistant
Per helpdesk plan
✓
🛡️Trust & Security
Data Masking (Beta)
Per helpdesk plan
✓
Google & Microsoft Authentication
Per helpdesk plan
✓
Custom Permission Sets
Per helpdesk plan
20 sets
SAML Single Sign-On
Per helpdesk plan
✓
SCIM
Per helpdesk plan
✓
AI Evaluations & Conversation Safeguards
—
Add-on
HIPAA Enabled Subscription
Per helpdesk plan
Add-on
🤝Support
99.9% Uptime SLA Credits
Per helpdesk plan
✓
Customer Success Manager
Per helpdesk plan
Add-on
Implementation
Per helpdesk plan
Add-on

* Kustomer Voice (talk, SMS, transcription) and WhatsApp pricing is pay as you go.

Try Kustomer AI free for 30 days

No credit card required. Full access from day one.

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