Kustomer drives the metrics that matter
Why brands choose Kustomer over Oracle
Modern AI-native architecture vs. legacy infrastructure
Oracle's service cloud is built on decade-old infrastructure with AI layered on top. Kustomer is AI-native from the ground up — every interaction, workflow, and data model is designed for intelligent automation.
Deploy in weeks, not quarters
Oracle implementations often take 6–18 months and require significant professional services investment. Kustomer teams go live faster, with dedicated implementation support and a platform built for CX ops to manage.
Lower total cost of ownership
Oracle's licensing, implementation, and maintenance costs add up quickly. Kustomer includes AI, omnichannel, reporting, and workflow automation in one plan — with most customers saving up to 25% in year one.
Built for the modern support team
Kustomer is designed for how CX teams work today — high-volume, omnichannel, AI-assisted — not for the contact center workflows of 2005.
Flexible, API-first integrations
Kustomer connects to your existing commerce, ERP, and data systems without expensive middleware or lengthy integration projects — so you get a unified customer view faster.
Continuous innovation without major upgrades
Kustomer ships new AI capabilities, integrations, and features on a continuous basis — not on an annual enterprise release cycle that requires re-implementation.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity — giving every rep the context and AI support they need to resolve faster.
Real-time suggested replies
KIQ drafts responses as agents type, grounded in your knowledge base and the full customer timeline.
Instant conversation summaries
Agents get an AI-generated summary of the full customer history the moment they open a conversation.
Knowledge base surfacing
The right help article surfaces automatically based on the customer's question — no searching required.
Next-best-action recommendations
KIQ recommends resolution actions — not just replies — so agents close issues faster with fewer messages.
Enterprise ready, consumer focused
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It's a high-energy company with great people who are invested in your success.”
Discover how AI + Data + CRM equals customer magic.
Join hundreds of customer-obsessed brands delivering faster, smarter, more personal support with Kustomer.
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