Reach customers anytime, anywhere
Seamless, integrated support across all channels to boost retention.
Companies offering omnichannel support retain 3X more customers
Give customers a consistent experience while giving agents a complete view of every interaction — across voice, email, chat, SMS, social, and more — all in one place.
One platform, every channel
Remove the friction of fragmented channels
Streamline interactions between customers and agents with single-threaded conversations across support channels natively integrated into the Kustomer platform.
Boost agent productivity
Give agents one place to respond to customers across all support channels for effortless channel switching — no more toggling between tools.
Create customer advocates with multi-channel communication
Turn customers into advocates by delighting them with proactive communication on their preferred channels — SMS, Email, Voice, Chat, Messenger, and more.
Ensure exceptional customer experiences across all channels
Give customers a consistent experience while giving agents a complete view of the customer.
Voice
Resolve complex issues with a personal, human touch through live voice support. Agents get a 360° view of the entire customer journey across all channels.
- Call recording, muting, holding, and transferring
- Interactive Voice Response (IVR)
- Call transcriptions and reporting
- AI call summaries
Send follow-up support emails with attachments quickly and conveniently. Agents reply faster with handy shortcuts and built-in spam protection.
- Dynamic text
- Visual template builder
- Custom code editor
- Team-specific templates
Chat
Offer the convenience of live chat on your website or mobile app for quick replies. Agents can even send proactive messages before customers ask.
- Customizable widgets
- Mobile interfaces
- Media file attachments
- Multi-brand support
SMS
Deliver seamless support right to your customers' mobile devices. Proactively send bulk SMS messages to entire customer groups for greater efficiency.
- Image support
- Short codes
- Outbound SMS support
Social
Protect your brand and engage with customers on Instagram, Facebook, and WhatsApp — all from one place, in a single timeline view.
- Direct Messages (DMs)
- Reply to public comments
- Delete unwanted comments
- Respond to comments on ads
"We've been able to maintain a CSAT in the mid-90s for much of our growth, and we're able to more effectively serve our community, even as it's more than quadrupled in a relatively short period of time."
"Having the ability to service across all channels from one place is so much easier for our agents."
Retain customers with seamless omnichannel service experiences
Kustomer AI Agents support customers across all channels natively, including Voice.
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