Kustomer drives the metrics that matter
Why brands choose Kustomer over Intercom
A full CX platform, not just a messenger
Intercom is built for product messaging. Kustomer is built for customer service operations — with a unified CRM, omnichannel routing, AI resolution, and advanced reporting all in one platform.
AI that resolves, not just deflects
Intercom's AI is focused on deflection. Kustomer AI acts with full customer context to resolve issues end-to-end — across any channel, without a handoff.
Unified customer history across all channels
Kustomer gives every agent a complete timeline of every interaction, order, and event — not just chat history. Customers never have to repeat themselves.
Enterprise-grade scalability
As your support team grows beyond chat-first operations, Kustomer scales with voice, SMS, social, and advanced workflow automation — without adding tools.
Better ROI at scale
Intercom's pricing grows quickly as you add seats and features. Kustomer's model is designed for growing mid-market and enterprise teams — most customers save up to 25%.
Purpose-built for support teams
Kustomer is designed for CX operators, not product managers. Skills-based routing, SLA tracking, agent performance dashboards, and coaching tools are all built in.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity — giving every rep the context and AI support they need to resolve faster.
Real-time suggested replies
KIQ drafts responses as agents type, grounded in your knowledge base and the full customer timeline.
Instant conversation summaries
Agents get an AI-generated summary of the full customer history the moment they open a conversation.
Knowledge base surfacing
The right help article surfaces automatically based on the customer's question — no searching required.
Next-best-action recommendations
KIQ recommends resolution actions — not just replies — so agents close issues faster with fewer messages.
Enterprise ready, consumer focused
“For anyone considering Kustomer, I encourage you to connect with brands like UNTUCKit that use it, and also get to know some of the people at Kustomer. It's a high-energy company with great people who are invested in your success.”
Discover how AI + Data + CRM equals customer magic.
Join hundreds of customer-obsessed brands delivering faster, smarter, more personal support with Kustomer.
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