Kustomer drives the metrics that matter
Why brands choose Kustomer over Gorgias
Beyond Shopify — a platform for any channel, any stack
Gorgias is optimized for direct Shopify brands. Kustomer integrates with any commerce platform, ERP, or custom data source — giving you a unified view regardless of your tech stack.
True omnichannel, not just social + email
Kustomer brings voice, SMS, live chat, social, and email into one queue with full conversation context — so agents don't switch tools or lose thread.
AI resolution, not just macros
Gorgias relies heavily on macros and rules. Kustomer AI resolves conversations end-to-end — understanding context, taking action in your systems, and escalating only when needed.
Enterprise CX capabilities at scale
Skills-based routing, advanced reporting, SLA management, and coaching tools come standard — so your team scales without adding complexity or headcount.
Handles volume surges without breaking
Kustomer is built for peak moments — Black Friday, product launches, viral moments. AI Agents absorb volume while your best agents focus on high-value conversations.
Customer data that goes beyond orders
Kustomer unifies order data, loyalty status, subscription events, and interaction history into a single customer timeline — giving agents full context before they type a word.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity — giving every rep the context and AI support they need to resolve faster.
Real-time suggested replies
KIQ drafts responses as agents type, grounded in your knowledge base and the full customer timeline.
Instant conversation summaries
Agents get an AI-generated summary of the full customer history the moment they open a conversation.
Knowledge base surfacing
The right help article surfaces automatically based on the customer's question — no searching required.
Next-best-action recommendations
KIQ recommends resolution actions — not just replies — so agents close issues faster with fewer messages.
Enterprise ready, consumer focused
“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Discover how AI + Data + CRM equals customer magic.
Join hundreds of customer-obsessed brands delivering faster, smarter, more personal support with Kustomer.
Request a demo