Kustomer drives the metrics that matter
Why brands choose Kustomer over Gladly
AI-native automation at scale
Gladly's model centers on matching customers to the right person. Kustomer gives every person AI — so the right agent always has the right context, suggested reply, and resolution path instantly.
Broader integration ecosystem
Kustomer connects to hundreds of commerce, logistics, and data platforms out of the box — giving agents a unified customer view without manual data lookups or tab-switching.
AI Agents that resolve, not just route
Kustomer AI Agents handle end-to-end resolution — order status, returns, account changes — without human intervention, reducing volume while maintaining CSAT.
Advanced reporting and analytics
Kustomer's reporting gives CX leaders real-time visibility into team performance, SLA compliance, AI impact, and CSAT trends — with natural-language querying built in.
Scales without proportional headcount
As volume grows, Kustomer AI absorbs the increase — so your team stays lean while your service quality improves. Gladly's people-first model requires more people as you grow.
Flexible and highly customizable
Kustomer's workflow engine, custom objects, and open API let ops teams configure the platform exactly to their needs — without waiting on a professional services engagement.
Your ultimate agent companion
KIQ Agent Assist is packed with versatile features to enhance agent productivity — giving every rep the context and AI support they need to resolve faster.
Real-time suggested replies
KIQ drafts responses as agents type, grounded in your knowledge base and the full customer timeline.
Instant conversation summaries
Agents get an AI-generated summary of the full customer history the moment they open a conversation.
Knowledge base surfacing
The right help article surfaces automatically based on the customer's question — no searching required.
Next-best-action recommendations
KIQ recommends resolution actions — not just replies — so agents close issues faster with fewer messages.
Enterprise ready, consumer focused
“I love how customizable Kustomer is! It fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”
Discover how AI + Data + CRM equals customer magic.
Join hundreds of customer-obsessed brands delivering faster, smarter, more personal support with Kustomer.
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