Effortless, exceptional customer experiences
Discover how businesses like yours use Kustomer to engage and support customers.
Real results from real customers
"Having the ability to service across all channels from one place is so much easier for our agents."
"Our agents have a complete view of our customers. So whenever someone reaches out with an issue, our agents can quickly see what's going on."
"On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing."
"[Kustomer] boosts our response time, encourages interactivity, and helps us keep our brand top of mind."
Customer story library
See how leading brands across retail, eCommerce, fintech, and more transform CX with Kustomer.
LoadUp — AI-powered quoting and SMS sales
LoadUp used Kustomer AI to automate quoting and end-to-end SMS sales conversations, delivering instant, accurate quotes that increase conversions and CSAT while scaling revenue without extra headcount.
Read the story →APLAZO — 40% CSAT improvement at scale
Mexico's leading BNPL platform improved CSAT by 40% while scaling support nationwide with Kustomer AI, automating WhatsApp and in-app chat inquiries while preserving the human touch during hypergrowth.
Read the story →Jerome's Furniture — 40% reduction in cost per contact
Jerome's Furniture centralized conversations and integrated Kustomer with its POS system, reducing duplicate requests from 42% to 8%, cutting cost per contact by 40%, and boosting agent efficiency.
Read the story →Bulletproof — 50% reduction in average handle time
Kustomer's integration with Amazon Connect helped Bulletproof achieve a $3–$4 reduction in cost per contact, cut average handle time by 50%, and increase CSAT by 15 points.
Read the story →Yummy — 80% faster response times
Latin America's fast-growing super app transformed customer support by switching from Zendesk to Kustomer — cutting response times by 80%, boosting efficiency, and delivering 90%+ satisfaction.
Read the story →Everlane — 4x increase in AI deflection
Everlane increased automation of customer requests by 4x using Kustomer AI, enabling the team to handle significantly more volume without growing headcount and saving 25% of agent hours.
Read the story →Hopper — 50% faster response, 20% lower costs
Rapid growth and a pandemic surge exposed rigid tools with no routing or visibility. Hopper switched to Kustomer, consolidating 13 legacy tools and gaining intelligent routing, higher CSAT, and lower costs.
Read the story →Nathan James — 2x interactions per hour
Nathan James unified Shopify, Reviews.io, and Klaviyo into a single customer timeline, doubling interactions handled per hour and turning customer support into a key driver of repeat purchases.
Read the story →Smalls — Personalized support at scale
Smalls uses Kustomer to scale its customer experience without sacrificing personalization. By unifying data, streamlining workflows, and empowering agents, Smalls delivers faster, more confident support to pet parents nationwide.
Read the story →Daily Harvest — 10% weekly revenue increase
Daily Harvest transformed customer service from a reactive function into a proactive, revenue-generating channel by integrating Kustomer with Shopify and Klaviyo — tracking a 10% increase in weekly revenue.
Read the story →HexClad — $100 higher AOV from CX interactions
HexClad found that customers who interact with their support team have a $100 higher average order value and 21% higher lifetime value — powered by a complete omnichannel customer view in Kustomer.
Read the story →Terra Kaffe — Mid-90s CSAT while scaling 4x
Terra Kaffe switched from Zendesk to Kustomer for complete customer relationship visibility, maintaining a CSAT in the mid-90s even as their community quadrupled in size.
Read the story →Kin Insurance — Unified CRM for a fast-scaling team
Kin Insurance found the perfect enterprise-level solution in Kustomer, unifying all communication channels into one platform and enabling faster response times, greater visibility, and improved efficiency.
Read the story →UNTUCKit — 25% increase in agent productivity
UNTUCKit increased agent productivity 25% and decreased voice handle times by 30 seconds by creating a seamless omnichannel conversation flow with all customer context in one place.
Read the story →ALEX AND ANI — Centralized platform for a growing team
ALEX AND ANI centralized all support operations into one holistic view, replacing multiple disconnected systems with a single customer profile — improving agent efficiency and resolution of customer issues.
Read the story →Makesy — Faster responses, higher customer reviews
Makesy switched from Intercom to Kustomer and immediately saw improved self-service capabilities, decreased response times, and higher customer reviews — with AI resolving 48 tickets in the first week.
Read the story →HopSkipDrive — Unified support for three distinct communities
HopSkipDrive customized Kustomer to handle CareDrivers, parents, and schools — gaining the omnichannel visibility and analytics that transformed their community experience team's efficiency.
Read the story →Priority Bicycles — 360° customer view across all channels
Priority Bicycles became early adopters of Kustomer to get a complete view of every customer across email, live chat, phone, SMS, Facebook, and sales data — increasing satisfaction and reducing handle times.
Read the story →Lulus — The future of AI in CX
Tiffany Steinberg, Senior Manager of Customer Service at Lulus, shares how Kustomer's AI capabilities will shape the future of customer support at one of America's leading online fashion retailers.
Read the story →Turo — Shift to conversational CX
Julie Weingardt, COO at Turo, shares how the world's largest car-sharing marketplace upgraded from a ticket-based CRM to a fully conversational customer service platform with Kustomer.
Read the story →Coterie Baby — Faster, more automated CX
Rebecca Blunt, Senior Manager of CX Strategy & Operations at Coterie Baby, explains how Kustomer's data-first architecture and AI integrations help her team automate order management and deliver faster support.
Read the story →Caraway — Omnichannel support with flexible integrations
Caraway Home moved through three different help desks before finding their long-term solution in Kustomer — powering omnichannel support with flexible integrations and improving average order value.
Read the story →Discover the results you can achieve with Kustomer
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