Our Mission
Creating zero effort, exceptional customer experiences.
The dedicated platform for some of the most innovative customer service brands in the world.
Core Values
Customer obsessed
Everything we build starts with the customer — theirs and ours. We measure success by the outcomes our platform creates for the people it serves.
Be open
Transparency builds trust — with our customers, our partners, and each other. We share context freely and communicate with honesty.
Skrappy
We find creative ways to get things done. Resourcefulness, hustle, and a bias toward action are in our DNA.
DJTAIBAI
Don't Just Talk About It, Be About It. We follow through. We do what we say, and we hold ourselves accountable to real outcomes — not just intentions.
One Krew
We win together. Across teams, time zones, and roles — we show up for each other and for our customers as one unified crew.
Rewriting customer service — one innovation at a time.
Meet Brad Birnbaum and Jeremy Suriel — two pioneers who've been shaking up the enterprise tech world for over 20 years. Their story starts in 1994 with eShare Technologies, where they revolutionized enterprise e-commerce by introducing large-scale chat for customer support for companies like 1-800-Flowers, AOL, Sprint, Dell, and Microsoft.
Fast forward to 2009: Brad and Jeremy launched Assistly, grabbing attention from heavy hitters like Twitter and Spotify. They were transforming the way companies did business so quickly that within 18 months, Salesforce snapped them up — turning Assistly into Desk.com.
But here's the twist. While at Salesforce, they saw a bigger opportunity: a chance to improve how companies relate to their customers. Customer needs were evolving. They saw customers as people, not tickets, and envisioned a seamless omnichannel experience. Frustrated with the limitations, they had an epiphany — it was time for a change.
Enter Kustomer, founded in 2015. More than just a CRM — a customer service revolution, putting the customer at the heart of the experience. Companies quickly saw the value: CRM data unified with omnichannel support and advanced automation that eliminated the mundane.
By 2020, even Meta couldn't ignore Kustomer's impact, acquiring the company to enhance communication between businesses and people. And in 2023, Meta spun out Kustomer to let it continue its mission — independently, with full focus on revolutionizing customer service.
From pioneering chat rooms to reimagining AI-native CX, Kustomer stands at the forefront of customer service innovation. And the story is still being written.
Leadership
The Leadership team is responsible for bringing our mission to life. Together, this team brings over 150 years of experience in the Customer Experience space. We are passionate about our clients and the customers they care for.
Brad Birnbaum
CEO & Co-Founder
Jeremy Suriel
CTO & Co-Founder
Tanya Livingstone
Chief of Staff to the CEO & Chief People Officer
Anna Fisher
Chief Marketing Officer
Lauren Gold
Chief Customer Officer
Andrew Bothwell
Chief Revenue Officer
Mike Chapin
Chief Legal Officer & VP of Finance
Rachel Hughes
VP of Product
Our Investors
Ready to join a team of passionate and ambitious people?
We're building the future of customer service. Come build it with us.
Join our Krew